Privacy Policy

Welcome to Al’s Maintenance Service!

Al’s Maintenance Service is owned and operated by Al’s Maintenance Service, Inc.

Al’s Maintenance Service deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.

In this privacy policy, the words "website" and "platform", refer to the Al’s Maintenance Service website, "we", "us", "our", and "Al’s Maintenance Service", refers to Al’s Maintenance Service, Inc., and "customer", and "user", refers to you, the user or customer of Al’s Maintenance Service. 

By using the website and our services, you accept the practices described in this privacy policy. Your use of the website and our services is also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of the website and our services after we make changes to this privacy policy is deemed to be acceptance of those changes, so please check this policy periodically for updates. 

This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the California Consumer Privacy Act (CCPA).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

  • https://www.alsmaintenanceservices.com

Will be under the responsibility and in charge of:

  • Al’s Maintenance Service, Inc.

  • Email: alsmntservices@gmail.com

2. HOW WE OBTAIN YOUR CONSENT

By using this website, you give your informed and express consent for Al's Maintenance Service to collect, process, and store your personal data in accordance with this Privacy Policy. In accordance with data protection laws in the United States, and specifically in the State of California, including the California Consumer Privacy Act (CCPA), your consent may be considered affirmatively given when you take any of the following actions:

  • You visit and browse the website, at which time information is automatically collected through cookies, tracking technologies, and server logs.

  • Request a free quote using the form available on the website, providing personal data such as your name, email address, telephone number, and other information relevant to the preparation of the quote.

  • Communicate with us through the contact methods published on the website, including phone calls, emails, or other available channels, through which you voluntarily provide personal data.

These actions constitute a clear expression of consent for the collection and processing of personal information in accordance with the purposes set forth in this privacy policy. You understand and agree that such consent is a valid legal basis for the processing of your personal data, in accordance with the provisions of applicable laws in the State of California.

3. TYPES OF INFORMATION COLLECTED

Al's Maintenance Service, Inc. may collect and process various types of personal data provided directly or indirectly by users when interacting with our website or communicating with us through the means provided. The data collected may include, but is not limited to, the following:

3.1. Personal data provided by the user

This data is provided voluntarily by you when you complete the quote request form or contact us through the available channels. It includes:

  • First and last name

  • Email address

  • Phone number

  • Property address (when applicable)

  • Information related to the service request

  • Any other data that the user chooses to share voluntarily

3.2. Data collected automatically by the website

When you visit and browse our website, certain data is collected automatically through technologies such as cookies, server logs, and similar tools. This data may include:

  • IP address of the device used

  • Browser type and version

  • Operating system

  • Date, time, and duration of the visit

  • Pages visited and actions taken within the site

  • Referring URL

3.3. Analytical data 

We may use analytics tools to understand browsing behavior on our website in order to improve functionality and user experience. This data may include:

  • Frequency of visits

  • Average time spent browsing per page

  • Clicks and interaction events with site elements

  • Browsing paths within the website

3.4. Contact and communications data

When you contact us by email, telephone or any other means of contact available on the website, we may collect and store:

  • The content of the communication

  • Date and time of contact

  • Technical information related to the channel used

  • Any personal data included in the communication by you

4. HOW LONG WE KEEP YOUR DATA

The personal data provided by our users through our website will be kept for the time necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user or client stops using our services, or requests the deletion of their data. Al’s Maintenance Service may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Al’s Maintenance Service may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired. 

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES) 

Al's Maintenance Service, Inc. collects and processes users' personal data exclusively for legitimate purposes that are necessary and proportionate to the operation of its website and the provision of its services. The specific purposes of data processing are determined based on the type of information collected, as detailed below:

5.1. Personal data

Personal data provided voluntarily by the user is processed for the following purposes:

  • To respond to requests for information and prepare customized quotes as requested by the user.

  • To coordinate and manage the provision of services offered by Al's Maintenance Service.

  • Maintain administrative, commercial, and operational records necessary for proper customer relations.

  • Send information related to the services requested, including confirmations, reminders, or follow-ups.

  • Add the user to our distribution lists for sending newsletters, updates on our services, and promotional communications about products or campaigns related to Al's Maintenance Service.

5.2. Data collected automatically by the website

This data is collected to:

  • Ensure the technical functioning, security, and integrity of the website.

  • Detect and prevent unauthorized access or malicious activity on the platform.

  • Optimize the compatibility of the website with the devices and browsers used by users.

5.3. Analytical data

Analytical information is used to:

  • Evaluate the effectiveness of the website and improve the user experience.

  • Analyze visitor usage and behavior patterns for statistical and strategic purposes.

  • Make informed decisions for the continuous improvement of the content, structure, and functionality of the site.

5.4. Contact and communications data

This information is used to:

  • Respond to specific user queries, complaints, or requests.

  • Follow up on the commercial or professional relationship with the customer.

  • Keep a historical record of communications for reference, service quality, and process improvement purposes.

5.5. Data used for advertising and marketing purposes

Some of the data collected, in particular your name, email address, IP address, and browsing behavior, may be used to:

  • Run advertising campaigns on platforms such as Facebook Ads and Google Ads, targeting audiences that have previously interacted with our website.

  • Create customized audiences to display relevant and targeted advertising content.

  • Maintain and manage an email list for the purpose of sending marketing information, promotions, news, and content related to Al's Maintenance Service.

6. HOW WE SHARE INFORMATION

Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.

6.1. Third-Party Service Providers

We use third-party services to perform certain functions on our website. Some of these functions and services include website hosting, sending emails, SEO optimization (Rank Math), advertising services (Facebook Ads, Google Ads), and data analysis (Google Tag Manager, Google Analytics).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

6.2. Communications (Mailing list)

By providing your email address through our website and contact information, you agree that we may include your email address in our mailing list to send you electronic communications that may include special content related to our services and marketing content. You will have the option to opt out of receiving these communications at any time by using the “unsubscribe” feature included in each email or by sending us a request through our contact information.

6.3. Analytics, tracking and tracing technologies and other similar technologies

Al's Maintenance Service uses analytics, tracking, and monitoring technologies, such as Google Analytics, Google Tag Manager, and similar tools, to understand how users interact with our website, improve our services, and personalize the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimize the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy.

6.4. Advertising Campaigns

Al's Maintenance Service, Inc. informs you that, in order to carry out advertising campaigns and improve the relevance of its advertisements, it uses the services of third parties such as Facebook Ads and Google Ads. As a result, certain data collected through the use of the website, such as online identifiers, IP addresses, browsing information, cookies, and other technical data, may be shared with these platforms for advertising purposes, including the creation of custom audiences, campaign performance measurement, and ad targeting. These third parties process the information in accordance with their own privacy policies and under their respective contractual conditions. By interacting with the website, the user accepts that their data may be processed by these providers exclusively for the purposes described, without this implying a massive, indiscriminate or uncontrolled transfer of their information.

6.4. Business Transfers

In the event Al’s Maintenance Service creates, merges with, or is acquired by another entity, your information will likely be transferred. Al’s Maintenance Service will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy. 

6.5. Protection of Al’s Maintenance Service and Others

We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Al’s Maintenance Service, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Al’s Maintenance Service undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.  

8. INTERNATIONAL DATA TRANSFER

Al’s Maintenance Service may transfer users' personal data outside of their home country due to the use of hosting, storage and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website. Although Al’s Maintenance Service is based in the United States, the technological infrastructure used may involve data being stored or processed in jurisdictions with data protection laws other than the United States or your home country.

Al’s Maintenance Service is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Al’s Maintenance Service's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Al’s Maintenance Service undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.. 

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Al’s Maintenance Service strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

10. RIGHTS 

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be attended and answered within a reasonable period of time. 

11. PROTECTION OF CHILDREN'S ONLINE PRIVACY 

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

12. THIRD PARTIES

Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Al’s Maintenance Service collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Al’s Maintenance Service does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Al’s Maintenance Service is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website. 

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

Al’s Maintenance Service, Inc.

Email: alsmntservices@gmail.com